FAQs

Frequently Asked Questions

Orders & Payments

Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery across Pakistan. Simply place your order and pay when it arrives at your door.

How do I track my order?
Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this to track your shipment on our courier's website.

Can I cancel or modify my order?
Orders can be cancelled or modified before they are dispatched. Please contact us as soon as possible via WhatsApp or email if you need to make changes.

Shipping & Delivery

How much does shipping cost?
We charge a flat shipping rate of Rs. 250 on all orders. Orders above Rs. 1,500 qualify for free shipping!

How long does delivery take?
Delivery typically takes 3–5 working days depending on your location across Pakistan.

Do you deliver across all of Pakistan?
Yes, we deliver nationwide across Pakistan.

Products & Returns

Are your products authentic?
Absolutely. All GS Pharma products are sourced from verified suppliers and meet high quality standards.

What is your return policy?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund. Please refer to our Refund Policy for full details.

Do your products have an expiry date?
Yes, all our products are in-date and we regularly check stock to ensure freshness and efficacy.

Account & Privacy

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders and view your order history easily.

How is my personal data handled?
Your privacy is important to us. Please read our Privacy Policy to understand how we collect and use your data.

Terms and Conditions — GS Pharma Last Updated: September 2026 1. Introduction Welcome to GS Pharma ("we", "our", "us"), operated by GS Pharma Pakistan. By accessing or placing an order on gs-pk.com, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. 2. Products & Health Disclaimer All products sold on gs-pk.com are dietary supplements and nutraceuticals, not medicines. They are not intended to diagnose, treat, cure, or prevent any disease. Results may vary from person to person. Consult your physician, pharmacist, or healthcare provider before using any supplement, especially if you are pregnant, nursing, have a medical condition, or are taking prescription medications. Keep all products out of reach of children. Do not exceed the recommended daily dosage unless advised by a healthcare professional. 3. Ordering By placing an order, you confirm that the information provided is accurate and complete. We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, incorrect pricing, or product unavailability. Order confirmation via email or SMS does not constitute a binding contract until the order has been dispatched. For Cash on Delivery (COD) orders, a confirmation call or robo-call may be made to verify your order before dispatch. Failure to confirm may result in order cancellation. 4. Pricing All prices are listed in Pakistani Rupees (PKR). Prices are subject to change without prior notice. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund. 5. Payment We accept the following payment methods: Cash on Delivery (COD) — available across Pakistan Online Bank Transfer Debit/Credit Card (via Shopify Payments) EasyPaisa / JazzCash (where applicable) 6. Shipping & Delivery Orders are shipped via Postex Courier across Pakistan. Standard delivery time is 2–5 working days depending on your location. Remote areas may experience longer delivery times. Shipping charges, if any, are displayed at checkout. GS Pharma is not responsible for delays caused by the courier company, natural disasters, or circumstances beyond our control. Risk of loss and title for products pass to you upon delivery. 7. Returns & Refunds We accept returns within 7 days of delivery for products that are: Damaged or defective upon arrival Incorrect product delivered Products must be unopened, unused, and in original packaging to be eligible for return. No returns are accepted for opened or used products due to the nature of health supplements. To initiate a return, contact us at [your email] with your order number and photos of the issue. Refunds will be processed within 7–10 working days of return approval via the original payment method (or bank transfer for COD orders). 8. Order Cancellation Orders can be cancelled before dispatch by contacting us immediately. Once dispatched, the order cannot be cancelled — please initiate a return after delivery. COD orders refused at delivery without valid reason may result in the customer being flagged for future orders. 9. Intellectual Property All content on gs-pk.com including text, images, logos, and product descriptions is the property of GS Pharma and may not be reproduced without written permission. 10. Privacy We collect and process your personal data (name, address, phone, email) solely for order fulfillment and communication purposes. We do not sell your data to third parties. Please refer to our Privacy Policy for full details. 11. Limitation of Liability GS Pharma shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability to you shall not exceed the value of the order placed. 12. Governing Law These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the jurisdiction of courts in Karachi, Pakistan. 13. Changes to Terms We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Continued use of the website after changes constitutes acceptance of the new terms. 14. Contact Us For any questions regarding these Terms and Conditions: GS Pharma 📧 support@gs-pk.com 📞 [your phone number] 🌐 gs-pk.com

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